Answers to your legal and account questions
Yes. Go to Account Settings, select Profile, and update your name, email or phone number. Changes to payment method details require re-verification. Contact support if you need to change your registered address or banking information.
Withdrawals to DANA, OVO, GoPay and QRIS typically complete within 24 hours of approval. Bank transfers may take 1–3 business days. We verify your identity before processing; this usually takes 30 minutes to 2 hours depending on documentation.
Your account data is retained for five years after closure for financial compliance and dispute resolution. Personal information like email and phone can be deleted on request, but payment history and transaction records must remain on file per regulations.
Deposits are logged in your wallet as soon as the payment channel confirms the transaction. If a deposit fails or is disputed, our support team investigates with the payment provider within 48 hours. Refunds are credited to your original payment method.
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Yes. Go to your Account Settings, select Reports, and download your transaction history as a PDF. This includes all deposits, withdrawals, game activity and dates. Contact support if you need a more detailed audit record for personal use.
Contact our 24/7 support team immediately via live chat or email. We will freeze your account, review the transactions and work with payment providers to reverse any fraudulent charges. Always change your password after you regain access.
